Terms and Conditions

These terms and conditions will apply to anyone booking training or contacting Riverside Pole and Fitness through the website, by email or by phone. Instructions to commence pole fitness lessons or any other service we may provide will constitute acceptance of these terms and conditions.

You are asked to pay special attention to the provisions related to liability and cancellations – this does not affect your statutory rights.

On making a booking, verbally or in writing, you are agreeing to our cancellations policy.

You will never be charged for a cancellation made more than 24 hours in advance of your scheduled appointment time. If you cancel with less than 24 hours notice, or do not arrive for your booking within 15 minutes of the agreed scheduled time will be deemed to have cancelled and charged for the missed appointment.

Cancellation periods for mobile bookings vary and will be confirmed when the appointment is made.

Sessions can be cancelled or rearranged by contacting Kezia directly by phone on 07498 330656‬.

If you have any questions about the cancellation policy, please get in touch.

Sessions will last 1 hour unless otherwise stated and will start at the scheduled time. Sessions will not be extended due to lateness of the student or due to interruptions caused by the student.

All sessions must be paid for in advance before the session commences by BACS or a cash payment.

Riverside Pole and Fitness reserves the right to refuse entry to the studio.

All students will be asked to complete a Par-Q and waiver before taking part in any class. It is your responsibility to inform Riverside Pole and Fitness of any changes to your health. Your trainer cannot be held liable in any way for undeclared or unknown medical conditions.

If you have a condition that may restrict you from exercising, Riverside Pole and Fitness may require a letter of ‘medical clearance’ from your GP. Please be aware that your GP may charge for providing this letter.

Alcoholic consumption before or during training is not allowed as it will affect your safety. If you are suspected of being under the influence, Riverside Pole and Fitness reserves the right to refuse training without giving a refund.

Rates and prices can vary at any time at the discretion of Riverside Pole and Fitness.